“The course helped me gain a better understanding of how to produce and analyse data over time. I was able to understand what the data was telling me, how to identify outliers and use the data to create and drive aims and objectives.”
Natalie Jackson is a project manager in Bradford Teaching Hospitals cancer services. She leads 4 main work streams which involve working directly with Frontline teams.
Natalie is involved in the following 4 projects which are supporting earlier diagnosis working directly with frontline staff:
- Redesign of Haematuria 2ww cancer fast track pathway
- Implementing FIT in primary care
- Implementing a rapid timed colorectal pathway
- Implement a vague symptoms service
Natalie feels that the course helped her gain a better understanding of how to produce and analyse data over time. She feels that she is now able to understand what the data is showing, how to identify outliers and use the data to create and drive aims and objectives. At the workshop, Natalie learned about understanding outliers which has helped her to better focus efforts, ensuring time and resource are assigned the right areas. In her role as a project manager, the course enabled Natalie to have much more meaningful and useful discussions with operational teams who still use RAG (Red-Amber-Green) ratings for certain pathways.
Natalie now understands why it’s important to include variation in measurement. The work streams Natalie supports use various data sets to assess systems and processes over time. The training helped Natalie to understand what outliers are and how they can help understand problems in systems, ensuring focus is in the right area.
For a piloted project around Vague Symptoms, Natalie needed to be able to prove sustained improvement using collected data and various charts to support the case. Using the knowledge she gained at the course, she was able to create a business case to scale up the project which included SPC charts. As SPC charts show sustained improvement, Natalie also used these to evidence the improvements made during a Haematuria and Colorectal project, to roll out changes on a wider scale.
Natalie attended the Improvement Academy SPC in Healthcare course, funded through the Yorkshire and Humber AHSN on 26th June 2018.