“The Silver Human Factors Training gave me the skills, knowledge and confidence to champion human factors within my organisation, to look at processes that weren’t right and offer real solutions that would help make it easy to do the right thing.”
Natalie Dean is a Quality Improvement Practioner at City Health Care Partnership CIC and is a Pharmacy Technician by background. Natalie has always had a ‘quality’ focus and strived for improvement. Her current role includes supporting QI initiatives, Quality Champions initiative, QI training, service evaluations, clinical audit coordination, and Yorkshire Safety Huddles implementation (supported by the Improvement Academy).
Natalie had some experience of human factors from her previous role as it’s quite embedded into pharmacy life but she found the Silver Human Factors Training invaluable and feels that Human Factors goes hand in hand with quality improvement. The Silver Human Factors training gave Natalie the skills, knowledge and confidence to champion human factors within her organisation, and look at processes that weren’t right which led to offering real solutions that would help make it easy to do the right thing. After the training Natalie had a discussion with her manager in which she expressed that the human factors training was something that would be useful to the greater Safety and Governance team, many of whom have now also completed the silver level training and started to embed human factors training within their work areas.
Natalie’s key learning points from the session were:
- Making it easy to do the right thing
- Making it hard to do the wrong thing
- Swiss cheese model
- Reason’s buckets
- General understanding of human behaviour, how and why it has an impact
Natalie is using the principles of human factors in her everyday working life. Examples include, the recommendations she makes when completing service evaluations, and the way she designs the content for Quality Champions. Natalie and her team also take human factors into account to make it easier to implement Yorkshire Safety Huddles. Natalie hopes to embed Human Factors into her organisation’s training portfolio.
Natalie attended the Improvement Academy Silver Human Factors training day, funded through the Yorkshire and Humber AHSN on 3rd May 2018.